Note before publishing: Fill in EIC, registered address and full legal company name in places marked [□]. These terms are drafted in accordance with applicable Bulgarian and EU law, but must be reviewed by your legal counsel before publishing.
1. Trader identification
The service is provided by КОРЕНИ [□ full legal name], EIC [□], registered address: [□], email: koreniteam@gmail.com (hereinafter "Koreni", "we" or "us").
The company is registered and operates under the laws of the Republic of Bulgaria. These general terms are drafted in accordance with the Electronic Commerce Act, the Consumer Protection Act and Directive 2011/83/EU on consumer rights.
2. Subject and scope of service
Koreni provides a specialised service for documenting and preserving family stories, including:
- Facilitation and/or assistance in recording voice narratives;
- Transcription and editing of voice recordings using automated tools and manual editing;
- Layout of content into a personalised book;
- Printing and delivery of physical copies and/or provision of a digital archive.
These general terms apply to all orders placed through the website koreni.bg, by email or by phone.
3. Order and contract formation
3.1. An order is considered placed after the online order form is completed and submitted, and a confirmation is received from Koreni by email. The contract is formed from the moment the confirmation is sent.
3.2. The client must be at least 18 years old. By accepting these terms, the client declares that they meet this requirement.
3.3. Koreni reserves the right to refuse an order in the event of technical pricing errors, objective impossibility or force majeure.
4. Prices and payment
4.1. All prices are quoted in euros (EUR) and include VAT where applicable. Delivery costs are added at checkout.
4.2. Payment is made in advance before the production process begins. Koreni does not process an order until payment is received.
4.3. Accepted payment methods include bank transfer and online payment via secure payment systems. Koreni does not store payment card data.
5. Production timeline and delivery
5.1. Estimated production timelines stated on the website or in the order confirmation are not firm commitments. The exact timeline depends on material volume, layout complexity and the printer's schedule.
5.2. Koreni notifies the client by email in the event of significant delays.
5.3. Delivery is made by courier to the address specified by the client. Risk passes to the client upon handover of the parcel to the courier.
6. Right of withdrawal
6.1. Exclusion for personalised goods. Under Art. 57(1)(3) of the Consumer Protection Act (implementing Art. 16(c) of Directive 2011/83/EU), the right of withdrawal does not apply to goods made to the consumer's specification or clearly personalised.
All Koreni products (physical books and digital archives) are fully personalised — content, layout and binding are produced specifically for each client. For this reason, the client does not have a 14-day right of withdrawal once the production process has begun.
6.2. Cancellation before production. The client may cancel the order without penalty only if Koreni has not yet begun processing the materials. In that case, the amount paid will be refunded within 14 days. To cancel, contact us at koreniteam@gmail.com.
6.3. Defective or incorrect products. If the received book contains a manufacturing defect or does not match the approved proof, Koreni will reprint the product at its own expense. Please notify us within 14 days of delivery with a description and photos of the defect.
7. Copyright and intellectual property
7.1. All stories, voice recordings, photos and materials provided by the client remain the exclusive property of the client. Koreni claims no rights over them. Authors of shared narratives retain all rights under the Copyright and Related Rights Act and applicable EU law.
7.2. By providing materials, the client grants Koreni a limited, non-transferable licence solely for the purpose of producing the ordered product. The licence terminates automatically upon completion of the order.
7.3. The client declares that they have the right to provide the materials and that their use by Koreni does not infringe the rights of any third party.
7.4. Layout, typography and design elements created by Koreni are the intellectual property of Koreni and are protected under copyright law.
8. Confidentiality and personal data protection
8.1. Koreni processes personal data as a data controller within the meaning of Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act. Detailed information on data processing is contained in our Privacy Policy.
8.2. Confidentiality of content. Koreni treats all voice recordings, stories and personal information as strictly confidential. Access is limited to employees and contractors directly involved in the production process, bound by contractual confidentiality obligations.
8.3. Koreni does not share the content of stories, recordings or photos with third parties except with the express written consent of the client or where required by law.
9. Client obligations
The client undertakes:
- To provide accurate and complete information at registration and ordering;
- To hold or have obtained the necessary consents for providing materials containing information about third parties (including relatives mentioned in the stories);
- Not to provide materials with unlawful content — defamation, copyright infringement or incitement to hatred;
- To review and approve the proof within the agreed period; after which Koreni may proceed to print.
10. Limitation of liability
10.1. Koreni is not liable for loss or damage to materials resulting from technical failures beyond its control, provided it has exercised reasonable care in their storage.
10.2. Automated transcription may contain inaccuracies. The client receives the full transcription for review and approval before final printing. Koreni is not liable for errors not flagged by the client during the proofing stage.
10.3. Koreni is not liable for indirect or consequential damages, loss of profit or non-material damages, except in cases of wilful misconduct or gross negligence.
11. Applicable law and dispute resolution
11.1. These general terms and all contracts concluded on the basis thereof are governed by the law of the Republic of Bulgaria.
11.2. In the event of a dispute, clients are encouraged to contact us at koreniteam@gmail.com for out-of-court settlement.
11.3. Alternative dispute resolution. Consumers have the right to refer a dispute to the Conciliation Committee of the Consumer Protection Commission or to the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
11.4. Matters not covered herein are governed by applicable Bulgarian law.
12. Changes to these terms
Koreni may update these general terms. Changes take effect upon publication on the website. For material changes affecting active orders, clients will be notified by email.
13. Contact
For questions about these terms: koreniteam@gmail.com